How We Handle Your Data

Scope

What Does This Cover?

Personal data handled when you use M2 Casino Online or hold an M2 Casino account. The framework that governs it in this market is Malaysia's Personal Data Protection Act 2010.

Collection

What Is Collected?

• Account — your name, date of birth, mobile number, email, and the credentials you choose.
• Verification — identity and address documents, where confirming who you are is required.
• Financial — deposits, withdrawals, stakes, returns and the instrument used.
• Device and usage — browser, device, approximate location and which pages are opened, used to keep sessions secure.
• Correspondence — what you send the support desk.

Purpose

Why Is It Held?

To operate the account and settle wagers; to move money; to confirm age and identity; to satisfy anti-money-laundering and record-keeping duties; to spot fraud and account takeover; to answer support; and, only with your agreement, to send offers. Marketing consent can be pulled at any time and the account is unaffected.

Sharing

Who Else Sees It?

Payment providers, verification services, the studios whose games you open, and the technical suppliers who host and defend the platform. It is not sold. Where a recipient sits outside Malaysia, the transfer is made on the safeguards the Act requires.

Retention

How Long Is It Kept?

Account and transaction records are held for as long as financial and gambling record-keeping obligations require, which continues past the closing of an account. Marketing preferences last until changed. Anything not needed for either is deleted.

Rights

What Can You Ask For?

Under the Personal Data Protection Act 2010 you can ask to see the personal data held about you, have it corrected, withdraw a consent you gave, and stop its use for direct marketing. Send the request through the support channels on our contact page.

Cookies

What About Cookies?

They keep you signed in, hold your preferences and tell us which pages get used. Your browser can block them; the parts of the site that depend on a live session will stop working if you do.